Refund and Returns Policy
At Chrome Hearts Glasses, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below. Please read this policy carefully before making a purchase.
Eligibility for Returns
To be eligible for a return or refund, items must:
Be unused, unworn, and in their original packaging
Include all accessories, tags, and documentation that came with the product
Be returned within 14 days of delivery
Please note that custom or prescription products, final-sale items, and certain accessories may not be eligible for returns or refunds.
How to Request a Return
To initiate a return, contact our support team at support@chromheartsglasses.com within 14 days of receiving your order. Include your order number, item details, and reason for the return. Our team will provide instructions and a return address.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
Inspection and Refund Process
Once we receive your returned item, our team will inspect it to confirm it meets the eligibility requirements. Approved refunds will be processed to the original payment method within 5–7 business days. Shipping charges and handling fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us immediately at support@chromheartsglasses.com with photos of the item and packaging. We will provide instructions to replace the product or issue a full refund, including shipping costs.
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different product, please return the original item following the above process and place a new order.
Questions
If you have any questions or concerns about returns, refunds, or eligibility, our support team is happy to assist you. Contact us at support@chromheartsglasses.com for assistance.